Refund policy

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, and unwashed, with tags if applicable and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at ryan@shopback40.com. If your return is accepted, we’ll provide instructions on how and where to send your package.

Returns should be sent to:

Back 40
10973 Liberation Trce
Noblesville, IN 46060

Items sent back without first requesting a return may not be accepted.

For standard returns or exchanges, customers are responsible for return shipping costs.

DAMAGES & ISSUES

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

If the mistake is ours or your item arrived damaged or defective, Back 40 will cover the applicable return shipping costs.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including custom products, special orders, and personalized items. Please contact us if you have questions about whether your item is eligible for return.

Sale items and gift cards are final sale and cannot be returned.

EXCHANGES

Need a different size? Exchanges are accepted within 30 days of delivery, subject to product availability.

Customers are responsible for return shipping costs on standard exchanges. Once we receive and approve the returned item, we’ll help get the replacement item headed your way.

REFUNDS

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at ryan@shopback40.com